Kavi Mailing List Manager Help
Table of Contents
Different mailing lists have different rules that users must follow in order to submit messages to the list. These rules are explained in the mailing list's Policy and Usage Statements, which you can view on the Mailing List Home page. It is important to read the Policy and Usage Statement before posting to ensure your posts will be as well-received as possible by other mailing list subscribers, admins and automated processes. This should provide you with information on the list topic, whether you are allowed to post or not, whether messages will be moderated before posting,
In addition to these rules, there are certain basics you should know so that your email is not automatically rejected by spam filters. This document will give you a quick overview of basic email construction and some general suggestions to help guide you to successfully post your message to a list.
Back to topThe following list covers the basics of email construction.
- To: line
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Email sent to a mailing list must be properly addressed, that is, it must contain a certain specific address in the To: line so it can be automatically routed to the correct mailbox. If sending a message to be posted, address the message to listname@mywebsite.org, where listname is the name of the list and mywebsite.org is the URL of the website. If you would like to respond to a posting with a question or comment that would probably not be of interest to more than one or two other list subscribers, it's considered appropriate to send this kind of response to the poster of that message privately (i.e. addressed to the poster's private email adddress).
Remember to send your subscribe and unsubscribe commands to the administrative address instead of the mailing list. Not only is it more effective, it's a good way to avoid getting nasty messages from other list subscribers.
- Cc: line
The Cc: field should not be used to copy any other list subscribers, since every email posted to the list is distributed to all subscribers.
- Subject: line
Make sure the subject line is not left empty or the message will be rejected by spam filters. It is worthwhile to give a little extra attention to composing your subject line, since the contents must be short but meaningful. If opening a new line of discussion on a subject discussed previously, enter a subject line that will differentiate your new line of discussion from the previous discussion. If replying to a message previously posted to the list, this field will be prefilled and you should leave it as is.
- From: line
Many lists have restricted posting, in which case you have to use an email address recognized by Kavi Mailing List Manager if you want to post directly to the list. Depending on list rules, you may have to use your primary email address (probably a company address). Some lists can add a secondary email address to a list of allowed posters. Whatever the list rules, if you are using an email address that isn't known to the system, the software has no way of recognizing you as a user with direct posting privileges and will treat you as it would any other unknown user.
- Body
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There are several factors to consider when writing the body of the email.
- Topicality
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The most important consideration is whether your message is on-topic for the list or not. Before posting for the first time, read the mailing list archives (if available) and spend some time monitoring the list without posting so you get a feel for the kind of discussion being conducted through the list.
This is called "lurking" and—although this word usually has bad connotations in English—in this context it is a noble, unselfish act for which your fellow subscribers should thank you. Unfortunately, they are likely to notice only if you post off-topic messages, which will usually be taken as evidence that you haven't spent any time lurking. In these cases some other subscriber may post a flame in response. If you've read this document and followed this advice, you may respond by privately emailing the flamer to confirm that you are indeed aware of netiquette and have been lurking on this list. So there!
A good rule of thumb on whether you should post a message is to consider whether your post will be of interest to more than one or two other mailing list users. If not, then don't post it to this list.
Advertisements and solicitations of any kind are considered spam, and are always off-topic in discussion groups. If you are seeking employment, use the job board.
- Brevity
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Most overly long posts are the result of including the entire contents of the message to which you are responding. When you need to quote certain parts of the original post, include only what is necessary to put your comments in context. Brevity is not just the soul of wit (Shakespeare), in an era when the sheer volume of email tends to overwhelm the Enterprise like tribbles (Roddenberry), long email is generally considered bad form.
Long email seldom serve their purpose anyway. If the subject is complex or emotionally charged, it's better to take the conversation offline and handle it via phone or in person. Email is notorious for it's inability to convey emotional tone and the longer and more complex the email is, the more possibility someone may take exception to some part of the contents.
- More on netiquette
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Netiquette varies from list to list, but even if something isn't explicitly against list policy, use your best judgment. Remember, you are representing your company or organization and your posts will help shape your professional reputation.
Always assume your email is public. Your email may travel through insecure servers where it can be read by random sysadmins, hackers and government agents (your own and others). Think twice before saying anything you might regret later. Once sent, an email takes on a life of its own, it may be forwarded to any number of people, posted to mailing lists and added to archives that may still be publicly accessible twenty years from now.
Kavi® Mailing List Manager uses ezmlm software for its mailing lists and raw archives. The first chapter of the ezmlm manual is aimed at end users! See Ezmlm/idx User's Manual for more information on using Kavi-hosted (or other ezmlm-based) mailing lists.
Back to topIf you have problems posting to a list and have followed the instructions in this document, provide the entire contents of your email, including the headers, to support. The site should have a form you can use. If you are not sure how to include the headers, see the help for your mail client (i.e., the application you use to send email).
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