Table of Contents

1. Introduction to Mailing Lists and Aliases

Definitions

Whether to use an alias versus a mailing list

How aliases and mailing lists handle bad email addresses

Alias and mailing list management

Other Kavi Products that Use Mailing Lists

2. How Email Works

It's so simple...or is it?

How email really works

It's like regular mail

Troubleshooting Email Issues

3. How Mailing Lists Work

Mailing lists

Ezmlm and list configuration

Posting to mailing lists

Database integration

4. Access Control

Mailing lists and access control

Who's who

Application integration

User level differentiation

Access control mechanisms

Posting access

Subscription access

Archive access

5. List Types

How a list type determines list configuration

Analyzing list types

List type selection and use cases

Creating custom list types

Switching the list type of an existing list

6. Moderation

Introduction

The virtue of moderation

The general process

Moderated list types

Tips for troubleshooting moderated lists

7. How to Moderate a Mailing List

Designating moderators

Moderator responsibilities

The moderation process

Moderation messages

8. Ezmlm Email Address Commands

What email address commands are for

How to use ezmlm email address commands

Command Addresses

9. What You Need to Know About Spam

The ascent of spam

What is spam?

Why spam is evil

How spam is distributed

Fighting spam

10. Mailing List Policy and Usage Statements

Introduction

Audience

Key questions to answer

Fools, Boors and Spammers Oh My!

11. Virus Scanning and Spam Blocking

Overview

What are viruses and spam?

Virus scanning

Spam blocking

When messages are rejected as spam

12. Mail archives

Purpose

Raw and Web-viewable archives

Managing archives

Archive access

How archiving works

Archive structure

Security

13. Logging and Reports

This document in development

Available reports

Subscriber Report

Log Report

Mail Logs

Examine Mail Headers