Kavi Mailing List Manager Help

Chapter 13. Logging and Reports

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Available reports

The Kavi® Mailing List Manager provides reports tools used to support mailing list management, including a report of all a mailing list's subscribers and the types of subscriptions they hold (e.g., Regular or Digest), plus a set of tools that are especially useful for troubleshooting. These include the Log Report tool, which provides a view of the ezmlm log, the Mail Logs tool, which allows report administrators to view the Kavi® mailbaby email logs, and the Examine Mail Headers tool, which automatically extracts information from email header content pasted into the tool. Each of these is discussed below.

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The Subscriber Report tool is used to generate a report of all email addresses subscribed to a particular mailing list and the type of subscription held by each subscriber. This information is useful when maintaining lists or quantifying list use.

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The Log Report tool is used to view the ezmlm logs that record subscribers being added to, or removed from, a mailing list. These logs don't reveal the identity of the user who made the subscription change, but they do show whether the change was initiated through the Web site or via ezmlm email address commands.

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The Mail Logs tool presents a view of the mailbaby mail logs, a Kavi email logging tool. The Mail Logs provide information about the fate of a message sent to or from a mailing list. This includes messages submitted for posting, messages sent for moderation and responses to moderation requests. Unlike the Log Report, this information includes user identity in the form of sender and recipient email addresses.

This tool allows administrators to trace email delivery through multiple "drop" cycles as it is forwarded by various aliases and ultimately sent to recipient addresses. The logs indicate the delivery status of each of these addresses and aliases, displaying how many addresses were forwarded to when the message was sent to an alias and whether a message sent to a recipient was successfully delivered, delayed or failed. Information about failures and delays is included in these logs.

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The Examine Mail Headers tool allows administrators to quickly retrieve the most useful information from the full header of an email for use in troubleshooting. It's especially useful when email seems slow and you want to identify the source of the slowdown, or you want to find the true originating address to see if the known and trusted sender listed in the 'From:' field really spammed your list or if the sender was nefariously impersonated.

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